How to fix Skype crash; Aasim Naseem, May 26, 2011 | Read Count: 14,461April 7, 2025 Category: My Tutorials > Random Tips This afternoon, my skype on mac suddenly crashed when one of my friend make call; And after that several attempts failed to relaunched it; Might be mac users were blocked by microsoft who bought the skype recently; Well I din’t find the reason for this problem yet one of my friend shared the solution to get ride of this issue; To fix Skype, delete shared.xml file from Skype data folder. Win XP: C:\Documents and Settings\%username%\Application Data\Skype For Mac OS: rm ~/Library/Application\ Support/Skype/shared.xml (just copy past this line in terminal and hit enter) Win 7: C:\Users\%username%\AppData\Roaming\Skype For Linux /home/YourLinuxUserName/.Skype Restart Skype. Noman, my friend; Thanks bro for helping us for this solution; Remember: The Skype folder is a hidden folder – please check Show hidden files in your file browser to view and access it. Stay Happy; Author Profile Aasim Naseem Hey, Thanks for your interest. I’m a PMP, AWS Solutions Architect, and Scrum Master certified professional with 17+ years of hands-on experience leading projects, building teams, and helping organizations deliver software solutions better, faster, and smarter. Outside of work, I’ve got a deep curiosity for history — especially ancient civilizations like Egypt. I also enjoy reflecting on the everyday moments that shape how we live and work. This blog is my space to share insights, lessons, and thoughts from both my professional journey and personal interests. Thanks for reading — and I hope you will find something here that matches your interest. Latest entries IslamJune 6, 2025 | Read Count: 282Economic impact of Eid-ul-Adha PMP CertificationMay 23, 2025 | Read Count: 493Best PMP Study Resources for 2025 (Books, Courses, Tools & More) Agile & FrameworksMay 7, 2025 | Read Count: 463Agile vs Scrum: Finally Understanding the Difference Agile & FrameworksApril 25, 2025 | Read Count: 493When Not To Use Agile: 5 Signs You Need a Different Approach Random Tips how to fix skype crashhow to run skype on maclinux skype crashmac skype crashmicrosoft bought skypeskype crash 2011skype crash 26 mayskype crash fixskype crash mac fixskype crashed on macskype problemskype share fileskype shared data fileskype stop working on mac
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First time I’ve tried to fixed anything on the computer. Your fix is easy and it works! My SKYPE is back online. Thank you Reply
Hi, I have a question. If the fix is so easy, (which it is) why do you think SKYPE hasn’t sent out a fix? Reply
Ok, I’ve found solution on skype support page – date 26th may, https://support.skype.com/en/faq/FA10874/I-m-having-problems-with-Skype-today . Reply
thanks a bunch but for me the following solution worked as I was getting serious Skype Crashing issues. Here is one fix that people can try:http://backspacetab.com/2011/05/27/skype-crash-2011/ Reply
thanks for your kind comments; its good you get ride of this problem; Your mentioned linked tells us the solution only for windows users; But its good people got the solution and sharing; Reply
I guess I’m truly inept since I’m clueless as to where the skype data folder is accessed…any pointers to the obvious for me? Thanks Reply
can someone give me a step by step to the skype fix on my mac…i am a new mac user and i basically don’t know what i am doing…thanks…. Reply
1. open your Finder; 2. move to your master disk; 3. here you will find Application Directory; 4. Open application directory and find Utilities directory inside; 4. Inside Utilities you will have Terminal application; Open it by double click; 5. copy paste following line; rm ~/Library/Application\ Support/Skype/shared.xml 6. Restart skype; 7. Thumbs Up with smile; Reply
It says such filedoes not exist so i moved the skype to trash and downloaded it again and does the same thing! Reply
I can’t seem to fix it. I go into my applications folder, find the utilities folder, find terminal and I copied and pasted the the following in the terminal folder. I then closed out and tried restarting Skype. It didn’t work. I rechecked the terminal folder and what I pasted inside is no longer there. [IMG]http://i56.tinypic.com/21l3ojk.jpg[/IMG] Reply
hmmm; can you send me the screenshot in large dimension? Because i can’t get what actually happening when you tried to run the command; Reply
Hi there can any one help im getting an error when trying to make a call from skype it just bobms out. does not even give an error code. mice test works in skype and sound test too but when i make a call it bombs. please help Reply
Well, i delete the file and try to start skype on my win 7, and it has the same issue. Appcrash. I have tried to delete the file many times and it just keeps coming back wne i try to login to skype. HELP PLEASE! Reply
I got the same problem using windows 7 and my skype version is 5.5. the problem is that i cannot delete the file shared.xml because i just don´t have the filepatch: C:\Users\%username%\AppData\Roaming\Skype i put to search the file shared.xml and doesn´t exist at all. my skype works well, the problem is only when i start one call…after couple of minutes the skypes crashed and close the program. does somebody could help please Reply
I had to un-install skype, delete the C:\Users\\AppData\Roaming\Skype folder manually and re-install the skype to rectify the crash issue that i faced in my windows-7 Reply
Problem signature: Problem Event Name: APPCRASH Application Name: Skype.exe Application Version: 5.5.59.124 Application Timestamp: 4e96c098 Fault Module Name: Skype.exe Fault Module Version: 5.5.59.124 Fault Module Timestamp: 4e96c098 Exception Code: c0000005 Exception Offset: 001dae87 OS Version: 6.0.6002.2.2.0.768.3 Locale ID: 16393 Additional Information 1: fd00 Additional Information 2: ea6f5fe8924aaa756324d57f87834160 Additional Information 3: fd00 Additional Information 4: ea6f5fe8924aaa756324d57f87834160 Read our privacy statement: http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409 skype is not working for me since many days…can someone plz give a solution..i have tried deleting the shared xml file. Reply
It didn’t work for me. 🙁 I tried to delete the shared.xml but when I sign in again, it still says “skype has stopped working”, then when I go to the run again to delete, it still appears!! help pls!!!!!!!!!!!! Reply
Can you kindly let us know your OS and skype version? Might be we can dig some alternate for you; Reply
Thanks Ans! I use Windows 7 and windows 5.5. I’m now using a different pc because Skype is very important with my jobs. Reply
I’m sorry you faced this issue and my solution din’t work for you; Let me see if some other solution is available; Reply
Can you help me : Problem signature: Problem Event Name: APPCRASH Application Name: Skype.exe Application Version: 5.5.32.119 Application Timestamp: 4e8045f5 Fault Module Name: mshtml.dll Fault Module Version: 0.0.0.0 Fault Module Timestamp: 4eb31d5a Exception Code: c0000005 Exception Offset: 00a5fc31 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: 5bd9 Additional Information 2: 5bd9336461c26fca7b2abf34af515721 Additional Information 3: 4ead Additional Information 4: 4eade01caf8bb16e94c0b9a8386ba4c3 Thanks. Reply
Thanks a lot man, I couldn’t get it to stop crashing when I deleted just the one file so I deleted the whole folder and it worked. Reply
Window 7 / Skype 5.5 user. I was facing same issue of deleting the C:\Users\\AppData\Roaming\Skype folder and after doing so, the folder would re-appear causing same problem of shutting down. Not sure how I did it, or how I found it, but I found a tab under my name and or names of skpe friends in the skype folders that signified only ‘remote,’ I then deleted those folder. There were other names that also had ‘remote’ tabs that i deleted. Unfortunately, after deleting these folder, It losted some history and/or saved information, but my skype account was still valid. In other words, I did not have to re-register. Fortunately, I am Skyping again. I am so sorry I can’t explain how I did this. Also, FYI, I have an Hp Pavilion g series with the Skpe app already installed, I think this maybe the problem (already installed skype) some window 7 users such as ‘Joe, PP and GT are having… because my folder did not actually identify ‘roaming’ as Ans link described. I had to actually search for it (roaming) under names somehow/somewhere associated with skype. I hope this helps. I will go back and try and identify the steps I followed and post. Thanks so much Ans…you the MAN!!!! Reply
Worked like a charm!!! 🙂 thanks so much. Now i can go back to skyping my wonderful girlfriend! 😀 Reply
Hi Ans – Skype just started crashing when I make a call. I’m using a Windows 7 Laptop. Skype is 5.5.59.124 It worked ok until I did this latest upgrade. Do you know where I get an older version to reinstall? Paul Bilodeau Reply
Its really an issue; The fix I suggested was working fine some time back but now people are reporting that It won’t work; Means the reason of crash this time is different form earlier one; Reply
yar i have 1 problem me have counter strike 1.6 and the hlds.exe is saying appcrash what can i do plzzz help! Reply
dosent work for me..i delete the file and it keep appearing on the folder…i delete it and 15 to 20 secs later it there again…i have been deleting the file like 20 time now and keeps like coming back…what can i doÉ Reply
its didnt work for me,, im keep deleting and restart skype, its re appearing in few second,, i fade up with this … Reply
I had to actually nuke the entire folder under ~/Library/Appblahblah/Skype as it was still crashing on bootup for me. Specifically I moved the chat history plist file to a safe spot, nuked it all, ,then moved the chat history back. Based on the stack dump it seems i had somehow corrupted some data associated with window positions and it looks like skype wasnt sanity testing the data. (Im still using an older version of skype as I honestly cant stand the new big-window skype UI) Reply
Problem signature: Problem Event Name: APPCRASH Application Name: Skype.exe Application Version: 5.7.0.123 Application Timestamp: 4eba90b3 Fault Module Name: Vcam2.ax Fault Module Version: 1.0.0.64 Fault Module Timestamp: 4bc82d52 Exception Code: c0000005 Exception Offset: 0001f538 OS Version: 6.1.7600.2.0.0.768.11 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 (I have tried several times, deleting the “shared.xml” file but its stills appear in the skype folder….and still unable to use skype on ma laptop..plz help me Ans!! …..I am using “window 7 starter” & skype version “skype 5.7 beta”……..plz waiting for ur immediate solution for the same !!!!!!) Reply
Hi .. Thanks for writing to me; Well I suppose this issue has been resolved by subsequent updates and versions of Skype from Microsoft; As No one is reporting this issue for some time and it was believed that Microsoft has solved it; Playing with xml was a heck to “fix” it at our end; You can do registry clean of your system for any entry for Skype and then try to install new/updated version from official site; I pray and hope that you will be in good mood then; (: Let me know about your findings; Reply
Thanks but in my windows 7, this solutions not work i see the same problema Firma con problemas: Nombre del evento de problema: APPCRASH Nombre de la aplicación: Skype.exe Versión de la aplicación: 6.3.59.105 Marca de tiempo de la aplicación: 512faf57 Nombre del módulo con errores: nvdxgiwrap.dll Versión del módulo con errores: 8.17.12.8577 Marca de tiempo del módulo con errores: 4eb2dcb8 Código de excepción: c0000005 Desplazamiento de excepción: 00002a5a Versión del sistema operativo: 6.1.7601.2.1.0.256.48 Id. de configuración regional: 4106 Información adicional 1: 3e5c Información adicional 2: 3e5cac79137d5f2f39a483527249aea8 Información adicional 3: cc40 Información adicional 4: cc4006eee1985c5a373057fd09680b52 Lea nuestra declaración de privacidad en línea: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0c0a Si la declaración de privacidad en línea no está disponible, lea la declaración de privacidad sin conexión: C:\Windows\system32\es-ES\erofflps.txt Reply
please help me, my problem persists, i clean my system windows 7 for all about the skype and re-install from the skype.com the new version for this Versión de la aplicación: 6.3.59.105. Thanks for you help Mauricio Reply
hi aasim, i am using window 7 starter.. I deleted the shared.xml file many..many time i tried the same but still the same error exists……..plz help me out !! Problem Event Name: APPCRASH Application Name: Skype.exe Application Version: 5.7.0.123 Application Timestamp: 4eba90b3 Fault Module Name: Vcam2.ax Fault Module Version: 1.0.0.64 Fault Module Timestamp: 4bc82d52 Exception Code: c0000005 Exception Offset: 0001f538 OS Version: 6.1.7600.2.0.0.768.11 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\windows\system32\en-US\erofflps.txt Reply
For some reason, Terminal says that I don’t have a file called “shared.xml”, what could be the problem? :/ Reply
I copy the line at the top for Mac OSX and paste it into terminal and it says that it could not reach the file because it did not have permission, I then opened up skype to see if anything happened and it crashed on startup again. Any help ans? Reply
Hello mates, how is all, and what you want to say regarding this paragraph, in my view itts ttruly remarkable in support of me. Reply
Whenever i delete the XML Document file thing and I restart Skype, Skype turns off and the error comes up again. Then I go back onto the Skype file and the XML Document file is always back. Reply
I have Mac OS X 10.9.5 and Skype 6.19 and it crashes upon launch. Tried deleting shared.xml, but it reapears as some other users reported. Tried trashing all Skype files, even chat history and the software and re-installing and it still doesn’t work… Any other ideas? Thanks! Reply
Win 7 here, the error is NOT completely exposed (it finishes with “…”): cannot find …:users/#marcel/appdata/local/skype/apps/chatad… Your solution doesn’t work, any suggestion? Thanks Reply