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How to fix Skype crash;

AasimNaseem · 26 May 2011 · ⏱ 1 min read

This afternoon, my skype on mac suddenly crashed when one of my friend make call; And after that several attempts failed to relaunched it;

Might be mac users were blocked by microsoft who bought the skype recently; Well I din't find the reason for this problem yet one of my friend shared the solution to get ride of this issue; To fix Skype, delete shared.xml file from Skype data folder.

Win XP: C:\Documents and Settings\%username%\Application Data\Skype
For Mac OS: rm ~/Library/Application\ Support/Skype/shared.xml (just copy past this line in terminal and hit enter)
Win 7: C:\Users\%username%\AppData\Roaming\Skype
For Linux /home/YourLinuxUserName/.Skype

Restart Skype. Noman, my friend; Thanks bro for helping us for this solution; Remember: The Skype folder is a hidden folder - please check Show hidden files in your file browser to view and access it. Stay Happy; free counters

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Comments (70)

Xerawal 26 May 2011

It works!!!!! Thanks a lot!!!

David 26 May 2011

First time I've tried to fixed anything on the computer. Your fix is easy and it works! My SKYPE is back online. Thank you

Ans 26 May 2011

thats great; thumbs up;

Ans 26 May 2011

Perfect; I'm glad your first experience was good; :)

David 26 May 2011

Hi,
I have a question.
If the fix is so easy, (which it is) why do you think SKYPE hasn't sent out a fix?

Sylwia 26 May 2011

Does anyone know how to fix on ubuntu?

Sylwia 26 May 2011

Ok, I've found solution on skype support page - date 26th may, https://support.skype.com/en/faq/FA10874/I-m-having-problems-with-Skype-today .

Alex 26 May 2011

Thanks a lot. It works. I could not figure out what was wrong.

Marcel Schwartz 26 May 2011

It works!!!!! Thanks a lot!!!

I wish it was so easy 26 May 2011

doesn't work for me

Ryan J 27 May 2011

Worked for me. Thank you so much! <3

Himanshu 27 May 2011

Finally..!! salute to u man... it's working fine now...

max 27 May 2011

Thanks that saved my day!!!

Gene 27 May 2011

Thank You! Thank You! Thank You!

regin out 27 May 2011

thanks a bunch but for me the following solution worked as I was getting serious Skype Crashing issues. Here is one fix that people can try:http://backspacetab.com/2011/05/27/skype-crash-2011/

Ans 27 May 2011

thanks for your kind comments; its good you get ride of this problem; Your mentioned linked tells us the solution only for windows users; But its good people got the solution and sharing;

Daniel Andler 27 May 2011

Unbelievable ! Thanks a lot.

ele 27 May 2011

Thanks ever so much! very helpful.. :D

Kusala 27 May 2011

Thanks a lot...

Rizky 27 May 2011

I dont have shared.xml :((((

Milan 27 May 2011

I guess I'm truly inept since I'm clueless as to where the skype data folder is accessed...any pointers to the obvious for me? Thanks

sali 27 May 2011

can someone give me a step by step to the skype fix on my mac...i am a new mac user and i basically don't know what i am doing...thanks....

lisa gutierrez 27 May 2011

It says such filedoes not exist so i moved the skype to trash and downloaded it again and does the same thing!

Tomaka 27 May 2011

:):)
It did work well, Thanks a lot :)

Ans 27 May 2011

1. open your Finder;
2. move to your master disk;
3. here you will find Application Directory;
4. Open application directory and find Utilities directory inside;
4. Inside Utilities you will have Terminal application; Open it by double click;
5. copy paste following line;
rm ~/Library/Application\ Support/Skype/shared.xml
6. Restart skype;
7. Thumbs Up with smile;

Abhi 27 May 2011

Dude... thanks a lot.... my skype is fixed :D !!!

David Hunter 27 May 2011

I can't seem to fix it. I go into my applications folder, find the utilities folder, find terminal and I copied and pasted the the following in the terminal folder. I then closed out and tried restarting Skype. It didn't work. I rechecked the terminal folder and what I pasted inside is no longer there.

[IMG]http://i56.tinypic.com/21l3ojk.jpg[/IMG]

Marc 27 May 2011

Thanks Ans! Worked perfect.

derick 27 May 2011

Thanks a lot dude. It really worked.. :-) Fixing it as simple as ABC!

Raman 27 May 2011

On linux Skype is not working can someone give step by step how to to solve the issue?

Ans 27 May 2011

hmmm; can you send me the screenshot in large dimension? Because i can't get what actually happening when you tried to run the command;

Ans 27 May 2011

thats perfect; :)

Milan 27 May 2011

Ans...you're a genius! It worked perfectly.....thank you!

Ans 27 May 2011

thumbs up;

Maggi 31 May 2011

Wow......this is great. Skype workin. Thanks!!

Nortalis 2 Jun 2011

Hi there can any one help im getting an error when trying to make a call from skype
it just bobms out. does not even give an error code. mice test works in skype and sound test too but when i make a call it bombs. please help

Joe 14 Jul 2011

Well, i delete the file and try to start skype on my win 7, and it has the same issue. Appcrash. I have tried to delete the file many times and it just keeps coming back wne i try to login to skype. HELP PLEASE!

PP 5 Sep 2011

I got the same problem using windows 7 and my skype version is 5.5. the problem is that i cannot delete the file shared.xml because i just don´t have the filepatch: C:\Users\%username%\AppData\Roaming\Skype i put to search the file shared.xml and doesn´t exist at all.
my skype works well, the problem is only when i start one call...after couple of minutes the skypes crashed and close the program.
does somebody could help please

Jayaprasad 21 Nov 2011

I had to un-install skype, delete the C:\Users\\AppData\Roaming\Skype folder manually and re-install the skype to rectify the crash issue that i faced in my windows-7

Pooja Kedia 29 Nov 2011

Problem signature:
Problem Event Name: APPCRASH
Application Name: Skype.exe
Application Version: 5.5.59.124
Application Timestamp: 4e96c098
Fault Module Name: Skype.exe
Fault Module Version: 5.5.59.124
Fault Module Timestamp: 4e96c098
Exception Code: c0000005
Exception Offset: 001dae87
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 16393
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
skype is not working for me since many days...can someone plz give a solution..i have tried deleting the shared xml file.

Ans 29 Nov 2011

Can you please send us your OS information?

GT 12 Dec 2011

It didn't work for me. :( I tried to delete the shared.xml but when I sign in again, it still says "skype has stopped working", then when I go to the run again to delete, it still appears!! help pls!!!!!!!!!!!!

Ans 12 Dec 2011

Can you kindly let us know your OS and skype version? Might be we can dig some alternate for you;

GT 12 Dec 2011

Thanks Ans! I use Windows 7 and windows 5.5. I'm now using a different pc because Skype is very important with my jobs.

Ans 12 Dec 2011

I'm sorry you faced this issue and my solution din't work for you; Let me see if some other solution is available;

Soejono 16 Dec 2011

Can you help me :

Problem signature:
Problem Event Name: APPCRASH
Application Name: Skype.exe
Application Version: 5.5.32.119
Application Timestamp: 4e8045f5
Fault Module Name: mshtml.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4eb31d5a
Exception Code: c0000005
Exception Offset: 00a5fc31
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 5bd9
Additional Information 2: 5bd9336461c26fca7b2abf34af515721
Additional Information 3: 4ead
Additional Information 4: 4eade01caf8bb16e94c0b9a8386ba4c3

Thanks.

Jacob 18 Dec 2011

Thanks a lot man, I couldn't get it to stop crashing when I deleted just the one file so I deleted the whole folder and it worked.

Junior 18 Dec 2011

Window 7 / Skype 5.5 user. I was facing same issue of deleting the C:\Users\\AppData\Roaming\Skype folder and after doing so, the folder would re-appear causing same problem of shutting down. Not sure how I did it, or how I found it, but I found a tab under my name and or names of skpe friends in the skype folders that signified only 'remote,' I then deleted those folder. There were other names that also had 'remote' tabs that i deleted. Unfortunately, after deleting these folder, It losted some history and/or saved information, but my skype account was still valid. In other words, I did not have to re-register.

Fortunately, I am Skyping again. I am so sorry I can't explain how I did this.

Also, FYI, I have an Hp Pavilion g series with the Skpe app already installed, I think this maybe the problem (already installed skype) some window 7 users such as 'Joe, PP and GT are having... because my folder did not actually identify 'roaming' as Ans link described. I had to actually search for it (roaming) under names somehow/somewhere associated with skype. I hope this helps. I will go back and try and identify the steps I followed and post. Thanks so much Ans...you the MAN!!!!

Junior 18 Dec 2011

Correction: the folder signified "roaming" and not "remote". Sorry.

Josiah 18 Dec 2011

Worked like a charm!!! :) thanks so much. Now i can go back to skyping my wonderful girlfriend! :D

Andrew Freiermuth 19 Dec 2011

I use windows 7 and am using skype 5.5 and I am having the same problem as up above

Paul M. Bilodeau 19 Dec 2011

Hi Ans - Skype just started crashing when I make a call. I'm using a Windows 7 Laptop. Skype is 5.5.59.124 It worked ok until I did this latest upgrade. Do you know where I get an older version to reinstall?
Paul Bilodeau

Ans 22 Dec 2011

Its really an issue; The fix I suggested was working fine some time back but now people are reporting that It won't work; Means the reason of crash this time is different form earlier one;

invinciblefire@rocketmail.com 22 Dec 2011

yar i have 1 problem
me have counter strike 1.6 and the hlds.exe is saying appcrash what can i do plzzz help!

Lazaro Urbina 27 Dec 2011

dosent work for me..i delete the file and it keep appearing on the folder...i delete it and 15 to 20 secs later it there again...i have been deleting the file like 20 time now and keeps like coming back...what can i doÉ

irfan 9 Jan 2012

its didnt work for me,, im keep deleting and restart skype, its re appearing in few second,, i fade up with this ...

whatliberalsactuallybelieve 21 May 2012

I had to actually nuke the entire folder under ~/Library/Appblahblah/Skype as it was still crashing on bootup for me. Specifically I moved the chat history plist file to a safe spot, nuked it all, ,then moved the chat history back. Based on the stack dump it seems i had somehow corrupted some data associated with window positions and it looks like skype wasnt sanity testing the data. (Im still using an older version of skype as I honestly cant stand the new big-window skype UI)

mann 14 Mar 2013

Problem signature:
Problem Event Name: APPCRASH
Application Name: Skype.exe
Application Version: 5.7.0.123
Application Timestamp: 4eba90b3
Fault Module Name: Vcam2.ax
Fault Module Version: 1.0.0.64
Fault Module Timestamp: 4bc82d52
Exception Code: c0000005
Exception Offset: 0001f538
OS Version: 6.1.7600.2.0.0.768.11
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

(I have tried several times, deleting the "shared.xml" file but its stills appear in the skype folder....and still unable to use skype on ma laptop..plz help me Ans!! .....I am using "window 7 starter" & skype version "skype 5.7 beta"........plz waiting for ur immediate solution for the same !!!!!!)

Ans 15 Mar 2013

Hi ..
Thanks for writing to me; Well I suppose this issue has been resolved by subsequent updates and versions of Skype from Microsoft; As No one is reporting this issue for some time and it was believed that Microsoft has solved it; Playing with xml was a heck to "fix" it at our end; You can do registry clean of your system for any entry for Skype and then try to install new/updated version from official site; I pray and hope that you will be in good mood then; (:

Let me know about your findings;

MauricioGO 3 Apr 2013

Thanks but in my windows 7, this solutions not work i see the same problema

Firma con problemas:
Nombre del evento de problema: APPCRASH
Nombre de la aplicación: Skype.exe
Versión de la aplicación: 6.3.59.105
Marca de tiempo de la aplicación: 512faf57
Nombre del módulo con errores: nvdxgiwrap.dll
Versión del módulo con errores: 8.17.12.8577
Marca de tiempo del módulo con errores: 4eb2dcb8
Código de excepción: c0000005
Desplazamiento de excepción: 00002a5a
Versión del sistema operativo: 6.1.7601.2.1.0.256.48
Id. de configuración regional: 4106
Información adicional 1: 3e5c
Información adicional 2: 3e5cac79137d5f2f39a483527249aea8
Información adicional 3: cc40
Información adicional 4: cc4006eee1985c5a373057fd09680b52

Lea nuestra declaración de privacidad en línea:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0c0a

Si la declaración de privacidad en línea no está disponible, lea la declaración de privacidad sin conexión:
C:\Windows\system32\es-ES\erofflps.txt

MauricioGO 3 Apr 2013

please help me, my problem persists, i clean my system windows 7 for all about the skype and re-install from the skype.com the new version for this Versión de la aplicación: 6.3.59.105. Thanks for you help

Mauricio

Manish 21 May 2013

hi aasim,
i am using window 7 starter.. I deleted the shared.xml file many..many time i tried the same but still the same error exists........plz help me out !!

Problem Event Name: APPCRASH
Application Name: Skype.exe
Application Version: 5.7.0.123
Application Timestamp: 4eba90b3
Fault Module Name: Vcam2.ax
Fault Module Version: 1.0.0.64
Fault Module Timestamp: 4bc82d52
Exception Code: c0000005
Exception Offset: 0001f538
OS Version: 6.1.7600.2.0.0.768.11
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt

PainkilleR 22 May 2013

For some reason, Terminal says that I don't have a file called "shared.xml", what could be the problem? :/

Stingbane 12 Jun 2013

I copy the line at the top for Mac OSX and paste it into terminal and it says that it could not reach the file because it did not have permission, I then opened up skype to see if anything happened and it crashed on startup again. Any help ans?

adult chat site 8 Sep 2013

Hello mates, how is all, and what you want to say regarding this paragraph, in my view itts ttruly remarkable in
support of me.

Tribal_Gamer 10 Jul 2014

Mine did not fix itslf when i deleted the file and restarted skype :/

Vaasey 11 Jul 2014

Whenever i delete the XML Document file thing and I restart Skype, Skype turns off and the error comes up again. Then I go back onto the Skype file and the XML Document file is always back.

kirari 18 Sep 2014

I LOVE YOU SO MUCH YOU DON'T EVEN KNOW

maya 6 Oct 2014

I have Mac OS X 10.9.5 and Skype 6.19 and it crashes upon launch. Tried deleting shared.xml, but it reapears as some other users reported. Tried trashing all Skype files, even chat history and the software and re-installing and it still doesn't work... Any other ideas? Thanks!

Marcel Garbi 27 Feb 2015

Win 7 here, the error is NOT completely exposed (it finishes with "..."):

cannot find ...:users/#marcel/appdata/local/skype/apps/chatad...
Your solution doesn't work, any suggestion?
Thanks

How to fix Skype crash;

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